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Appointments
We require all our appointments to be confirmed. A missed appointment is a loss to another patient who could have used the valuable time and the doctor who was fully staffed and prepared for the treatment.
- An SMS message is sent 24 hours prior to your appointment so please make sure you respond with Yes or No.
- If you don’t confirm your appointment, then we will rebook it for another patient
- If you cancel your subsequent appointments without 24 hour notice, or don’t show up for your appointment, a cancellation fee / “no-show” fee of $50 will apply.
Fees
Private fees apply to all consultations, procedures and surgeries at The Skin Cancer Hub. Our preferred payment method is EFTPOS or credit card. You will receive your Medicare rebate immediately through our online facilities.
Bulk Billing services are available to Gold DVA card holders.
Discounts may apply to concession card holders.
| Monday – Friday | |||
|---|---|---|---|
| Private Fee | Medicare Rebate | Gap Fee | |
| Full Skin Check | $142 | $42.85 | $99.10 |
| Before 8am | $155 | $55.80 | $99.20 |
| Long Consultation | $182 | $82.90 | $99.15 |
| Before 8am | $195 | $95.70 | $99.30 |
| Saturdays | |||
| Full Skin Check | $162.85 | $42.85 | $120 |
| Long Consultation | $202.90 | $82.90 | $120 |
Surgical Procedures & Biopsies
Skin cancer surgeries and other procedures incur an additional charge and is based on the complexity and duration. The full balance owing will be required to paid at the time of your consultation. Your Medicare rebate will be lodged electronically using Tyro system at the same time so on most occasions you will receive the rebate instantly.
Pease remember that our doctors are independent consultants so individual fees may vary.Our staff will discuss your individualised procedure and related fees at the time of your booking.
Fees for skin biopsies are calculated according to the number of lesions undergone investigation. Your Specimen will be sent to the skin pathology clinic for microscopic examination and diagnosis confirmation. Pathologists bulk bill their services if you have a valid Medicare number.
Deposits: You will be asked to pay a deposit prior to any surgeries or other procedures and the full balance owing is payable at the time of the procedure.
Cancellation Policy for Surgical Procedures & Biopsies:
If you have to cancel you will receive a 100% refund if more than 7 day’s notice is provided or a 50% refund if within 3-7 days’ notice and no refund will be provided within 2 days.
Email communication
At Skin Cancer Hub, communication with patients via electronic means is conducted with appropriate regard to privacy.
Although email is a convenient mode of communication, the healthcare industry does not consider it to be a secure or private form of communication due to the risk of interception and/or the content being read by unintended recipients.
As a result, email will only be sent to patients who have provided written informed consent, accepting the above risks.
It is always best to come in to see your doctor if you can to avoid any miscommunication and maintain confidentiality.
Keeping track of your healthcare can be difficult. Skin Cancer Hub has tried to simply this and uses a secure SMS results/recall system. Please let our reception know if you do not consent to being contacted in this way.
Privacy
For full history transfer to/from another clinic, you must sign a Medical History Request Form and if sent on disc, it is sent via registered post.
We abide by the National Privacy Principles and you can access our privacy policy here.
Your rights
The health commissioner phone number is listed as the surgery number:
Your identity
Skin Cancer Hub welcomes all patients. Please advise our staff if you would like for identity specifics to be noted on your health record. This includes, but is not limited to:
- Aboriginal and Torres Strait Island patients
- Culturally and linguistically diverse patients
- LGBTIQ+ patients